Professional indemnity business insurance in the UK

Professional indemnity business insurance in the UK – You want to protect your company as much as you can as a business owner. Professional indemnity insurance, also known as PI insurance, protects you in the event that a client or customer asserts that your service, advice, or design was subpar, did not meet expectations, or caused the client to suffer financial loss. It would pay for any legal fees and other costs associated with defending yourself, as well as any costs or damages that might be granted to your client.

This means that professional indemnity insurance will cover the legal fees and expenses incurred in defending the claim as well as any compensation due to your client to make up for the error if you are accused of giving them inadequate advice, services, or designs.

What is insured against by professional indemnity?

1. Professional indiscretion

In the event that it is believed that your company has failed to offer its professional services in accordance with the duty of care promised or owed to the client, your company is protected. This could be anything from a serious error in judgment when giving professional advice to a simple typing error in a client document that ultimately hurts your client’s reputation or finances.

2. Loss of data or documents

In the event that a crucial physical or digital document disappears, your company is protected. Importantly, you can also be protected if private information is unintentionally mishandled, lost, or deleted.

3. Unintentional infringement of confidentiality or copyright

Should a claim of unintentional intellectual property theft or copyright violation be made against your company, you are protected. You might also be protected from disputes arising from non-disclosure agreement breach as well as other confidentiality violations.

4. Libel and slander

If an employee or your company makes false statements about a third party in writing or verbally, you are protected if they are held liable for libel or slander.

5. Loss of money or goods

If a customer or other third party sues your company over the theft of money or property that was entrusted to it, your company is protected. This occurs most frequently in companies that deal with the upkeep and repair of property, like dry cleaners and cobblers.

Is having professional liability insurance required?

Many business sectors, including accountancy, engineering, and surveying, to name a few, need PI insurance to comply with industry bodies’ regulatory requirements. Contract-based professionals like management consultants, business consultants, and IT contractors almost certainly require PI insurance in order to be given a job.

Even if you are not required by law to have PI insurance, not having it could force you to pay thousands of pounds in damages and defense costs. In addition, there would be the lost time from defending the accusations.

No matter how big or small your business, without PI coverage, you risk having your financial position exposed in the event that a claim is made against you. Despite the fact that the majority of professionals try to offer the best services, mistakes are occasionally made. You can rest easy knowing your company is protected if you have adequate insurance in place.

Is professional indemnity insurance necessary?

You should give professional indemnity insurance serious consideration if you offer your clients recommendations, designs, or services.

While most businesses enjoy positive client relationships, a project error can drastically alter the nature of the workplace. If a client experiences a sizable financial loss as a result of your negligence, they are probably going to seek compensation. Consultants, IT experts, teachers and private tutors, recruitment specialists, designers, fitness instructors, and dance teachers are among the professions that may require PI insurance.

What professional indemnity limit do I require?

The circumstances of your firm will determine the professional indemnity insurance limit you choose. It’s likely that the client will have specified a minimum amount if you need PI insurance for a specific contract. This is typically the case for industry bodies as well, so check before setting up coverage.

If not, think about the worst-case scenario and calculate how much it would cost to correct a mistake in a piece of work for a client. Don’t forget to include in any losses and legal expenses your client might incur as a result of the error.

What is insured against by professional indemnity?

Professional indemnity insurance, as previously mentioned, protects you financially from claims of loss or damage made by clients or other parties as a result of your professional services, recommendations, or advice. Loss or damage resulting from professional negligence, such as making a mistake in a piece of work or giving your client bad advice, can fall under this category.

Indemnity insurance for professionals may also cover:

  • Defamation and libel, such as making an untrue statement about a rival.
  • An unintentional breach of confidentiality, such as disclosing client information without their permission
  • Loss of records or data
  • Loss of funds or items for which you are accountable

Professional indemnity insurance can pay for your defense costs and expenses when a claim of this nature is made against you. If you are found to be at fault, it may also cover the costs of any compensation given to the client or another party.

What is not covered by professional indemnity insurance?

Although PI insurance covers a lot of situations, there are a few situations when you might not be protected.

In general, PI insurance excludes:

  • Penalties and fines
  • Any damage to your company brought on by asbestos, pollution, or mold
  • An employee injury
  • Situations that existed before the start of your cover.

How to make a claim?

It might be challenging to know when and how to submit a claim for professional indemnity insurance. Generally, you should file a claim whenever a client or customer has a grievance that cannot be quickly resolved. However, you should file a claim if the customer is still unsatisfied.

You must first get in touch with your broker or insurer directly if you want to file a claim. They are the best people to go to if you need assistance since they may be able to tell you what to do next without you having to file a claim. To be sure you are covered, you should also read your policy document again. It is important to inform your insurer or broker if you are unsure whether a situation needs to be reported; they will respond appropriately.

From here, you may complete a claim form that gives your insurer all the details they require to start the claim. They could ask you for proof or documentation, including emails you exchanged with the customer to explain the issue and support your claim under your PI insurance.

As soon as the form is finished, your insurance company will keep you informed at every stage, providing you with news and details about your claim.


Professional indemnity insurance also provides coverage for complex topics like defamation and intellectual property. Having the correct professional indemnity policy in place can help cover the costs of legal defense and any payouts in the event that your social media intern makes a dubious claim about a rival or another business claims that your work is too similar to theirs.

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